Standard Shipping

Important: This excludes orders for large, bulky goods.

FREE for orders over £20

£4.99GBP for all orders under £20

SAME DAY DELIVERY for orders in some parts of the RM postcode area, also known as the Romford postcode area. 

Postcodes considered: RM 1 - 12 

 

Great Britain

Order by 5pm for standard shipping within 2-6 working days.

Delivery is Monday to Friday, excluding public holidays. Any orders placed after 5pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.

We will make every effort to deliver all your items together, however in some cases your order may arrive in separate consignments.

 

Northern Ireland

Order by 3pm for delivery in 2-6 working days.

Delivery is Monday to Friday, excluding public holidays.

We will make every effort to deliver all your items together, however in some cases your order may arrive in separate consignments.

 

Standard Shipping (Islands & Scottish Highlands)

£5.00 for all orders

This excludes orders for large, bulky goods.

Order by 5pm for standard shipping within 2-6 working days.

If your order contains an item which is large or bulky it may be subject to a delivery cost of £29.99, you will be notified of the delivery cost in the checkout, after confirming the delivery address, before an order is placed. Shipping may take 3-6 days with large or bulky items.

We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.

Areas in which £4.99 shipping applies:

 

Postcodes:

EC1 Head district

EC2 Bishopsgate

EC3 Fenchurch Street

EC4 Fleet Street

 

N1 Head district

N2 East Finchley

N3 Finchley

N4 Finsbury Park

N5 Highbury

N6 Highgate

N7 Holloway

N8 Hornsey

N9 Lower Edmonton

N10 Muswell Hill

N11 New Southgate

N12 North Finchley

N13 Palmers Green

N14 Southgate

N15 South Tottenham

N16 Stoke Newington

N17 Tottenham

N18 Upper Edmonton

N19 Upper Holloway

N20 Whetstone

N21 Winchmore Hill

N22 Wood Green

 

NW1 Head district

NW2 Cricklewood

NW3 Hampstead

NW4 Hendon

NW5 Kentish Town

NW6 Kilburn

NW7 Mill Hill

NW8 St John's Wood

NW9 The Hyde

NW10 Willesden

NW11 Golders Green

 

Delivery Failure

If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite your delivery address and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Contact us here. Failure to raise a initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.

 

Stock Outs

Usually everything displayed on our site as "In Stock" is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, to the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

In cases of stock outs of items ordered in-store for home delivery, you will receive an email notification of the order cancellation and may contact us here to obtain a refund or alternatively return to your local store with your cancellation email to obtain a refund via your original payment method. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

 

Delivery Timeframes

It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successful within the chosen delivery time period in 99% of cases.

We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Smyths Toys cannot be held responsible for a package not reaching its destination on time.

In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.

For advice and help in the event that you do not receive your package when expected, please see our Shipping & Delivery FAQs here.

 

Damaged or Faulty Items

We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery. Where the damage is not noticeable until you open your parcel.

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

You can return your items purchased online using any of these three methods.

In all cases, items will be inspected and if confirmed as faulty we will issue a suitable form of redress (replacement/repair/refund).

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.

In dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.

For help and advice on what to do where you believe an item to be faulty, please see our Returns FAQ’s. We suggest that before you return an item as faulty, please ensure you have checked the batteries, please note that all our toys work best with alkaline batteries.

 

Returning Incorrect Items

Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).